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Cisco 500-052 UCCXD exam practice test

500-052 Q&As


Which option can be configured while installing Cisco Unified CCX on Cisco UCS servers?

A. DNS server
B. NTP server
C. SMTP server
D. CUCM server

Correct Answer: C


Which criterion can be used to control supervisor workflows?

A. length of time an agent is in the NotReady state
B. the number of agents logged in
C. number of calls abandoned
D. duration of oldest call in queue

Correct Answer: D


An organization wants to collect an account number from a customer via IVR prompting Then the customer wants to use a keystroke macro to insert the account number into the account number field in the agent CRM desktop application.

The keystroke macro will also initiate the CRM desktop application and execute a database lookup from the CRM
database server, in order to retrieve the customer record. Which product provides these capabilities at the lowest cost?

A. Cisco Unified IP IVR
B. Cisco Unified CCX Standard
C. Cisco Unified CCX Enterprise
D. Cisco Unified CCX Premium
E. Cisco Unified CCX Enhanced

Correct Answer: E


Which phones must be associated with the RmCm application user account?

A. all phones
B. none, because that user account is not used for phone association
C. only agent phones that are used with the Cisco Finesse agent desktop
D. only Cisco Finesse IPPA phones

Correct Answer: C


Which action enables a contact center supervisor to access and monitor live data reports for multiple teams?

A. Take no action, because a supervisor cannot monitor more than one team.
B. Assign the supervisor as primary superior for one of the teams and as secondary supervisor for other relevant
C. Assign the supervisor as primary supervisor for all the relevant teams.
D. Add the supervisor as a member of all the relevant teams.

Correct Answer: C


Which three tasks are required to deploy a Cisco Unified Contact Center Express application? (Choose three.)

A. create a trigger
B. upload script to repository
C. restart the Cisco Unified CCX Engine
D. specify the maximum number of sessions
E. configure default session timeout

Correct Answer: ABD


In Cisco Unified CCX Administration, what is created on the Communications Manager when you add a Cisco Unified?
Communications Manager Telephony group?

A. CTI Ports
B. CTI Route Point
C. Cisco Unified CCX Call Control Group
D. Cisco Unified Communications Manager Call Control Group

Correct Answer: A


A customer purchases 200 Cisco Unified Center Express Premium agent seats in order to run a 30-port outbound IVR
the campaign, which two additional items must the customer purchase?

A. a router
B. a gateway
C. 30 outbound IVR ports
D. 30 agent seats
E. 15 agent seats

Correct Answer: BC


How is the default eMail address in the eMail Subsystem Configuration page used?

A. It receives all mail sent in the Send eMail step as a bcc.
B. It is the From address for emails sent by agents using Agent E-mail.
C. It is used if no email contact is specified in the Create eMail step.
D. It becomes the From address in the Send eMail step if no address is specified.

Correct Answer: D


If you have not configured the database subsystem, what is the status of the database subsystem on the Control Center
page of AppAdmin?

A. partial service
B. out of service
C. shutdown
D. not configured

Correct Answer: D


Which two resource selection criteria are available for a chat Contact Service Queue? (Choose two.)

A. Longest available
B. Least skilled
C. Most handled contacts
D. Most skilled
E. random

Correct Answer: AD


Which three tasks can an agent perform using email? (Choose three.)

A. save the response as a draft
B. send the response to the supervisor for review
C. transfer the email to another CSQ
D. transfer the email to another agent
E. mark the email as urgent
F. mark the email as junk

Correct Answer: ABC


Where are CTI route points added or configured for Cisco Unified Contact Center Express?

A. Cisco Unified Contact Center Express Media Subsystem
B. Cisco Unified CallManager Device Configuration
C. Cisco Unified Contact Center Express Directory Management
D. Cisco Supervisor Desktop
E. Cisco CRS Administration, JTAPI Trigger Creation

Correct Answer: E


Which Cisco Unified Contact Center Express platform set supports the use of an embedded Internet browser within the
Cisco Agent Desktop?

A. Premium only
B. Enhanced and Premium only
C. Standard, Enhanced, and Premium
D. Cisco Unified Contact Center Express does not support an embedded Internet browser

Correct Answer: A


The Cisco Unified CCX license MAC is generated based on which three items? (Choose three.)

A. hostname
B. IP address
C. gateway address
D. physical MAC
E. Cisco Unified CCX version

Correct Answer: ABC

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